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Refund Policy

Understanding our refund process helps ensure transparency and builds trust in our services

Important Information

Please read our refund terms carefully

General Refund Policy

Recharge on your Mobile, DTH, Data Card and Bill Payments are real-time transactions and there will be no refund or exchange permitted. However, in a case where a transaction has been completed by you on the site, and money has been charged to your payment account but a recharge has not been delivered within 24 hours of your completion of the transaction for any reason, then you may inform us by sending us an email on our support email or posting us a message on the contact us page, it will be refunded in you same payment account.

Automatic Refunds

Refund Timeline

Refunded amount will credit base on payment gateway refunds policy, typically take 2-7 business days depending on the original payment method:

UPI Payments

2-3 business days

Credit/Debit Cards

5-7 business days

Contact Support for Refunds

We request you to include in the email the following details:

The mobile number/DTH account number/data card number/Postpaid
Operator name
Recharge amount
Transaction date & Time
Transaction id
Need Help? Contact Support

Email us at: support@saraldukaan.com

HOW IT WORKS

Simple Steps to Get Started

Follow these easy steps and enjoy seamless recharge experience

01

Choose Your Service

Select from mobile recharge, DTH recharge, or bill payments. We support all major operators.

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02

Enter Details & Amount

Enter your mobile number, select the recharge amount or plan that suits your needs.

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03

Pay & Get Confirmed

Complete secure payment and get instant confirmation with cashback rewards.

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